You can’t avoid talking business at company parties, so I recently took the opportunity to informally survey my colleagues on the question “What makes a successful TMS project?”

There were the expected answers about the quality of the solution, goals of the client, environment and fit. But the most surprising and repeated answer was the quality of the super user. The folks I talked to agreed that while good project teams and software can get nearly any TMS project live, it’s the quality and skills of the super user that determines the project’s long-term success.

In this piece for Talking Logistics, I discuss in detail the typical profile of a super user, what makes a good one, and how you can spot a super user on your team.

Go here to read the full article at Talking Logistics.